Frequently Asked Questions
Visiting hours
We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access. Please check with your loved one on their rehab schedule so as to not interrupt their rehabilitation schedule.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in the care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.
How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by us, please notify the front office upon admission. There is a charge associated with this service. If you are going to take the laundry home please let the nursing staff know.
What articles of clothing should we bring?
We recommend comfortable clothing that is appropriate for therapy and dining outside your room and a pair of comfortable rubber-soled shoes. Please pack your personal toiletries and incidentals. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Is there any private space available to use?
You may reserve the private dining room for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can we bring a family pet to the facility?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
The physician will see the resident upon the week of admission and discharge. They are also available for any urgent needs as well. Other than those times, they are seen by the nurse practitioner.
Can I take my loved one out of the facility?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station. We strongly encourage that visits outside the facility be limited to medical visits for the safety of the residents and for insurance purposes.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Valhalla Post Acute
Attn: ___________________ Room No. _____
300 Shelby Staton Drive
Louisville, KY 40245
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Please check with the nurse before leaving any food items in the room.
Is there someone who provides haircuts?
Yes, click here to see our list of salon services available and prices.
Will my loved one’s room have a television?
All of the rooms currently feature a free cable television.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation, there is a minimal charge for this service. However; feel free to bring in your cell phone.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one. Generally, rehabilitation is offered twice a day 5-7 days per week, per physician order.
Will Medicare cover my stay in the facility?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
