Valhalla Post Acute
Frequently Asked Questions
Browse Valhalla Post Acute’s frequently asked questions to learn how to get started and what a stay at our skilled nursing facility in Louisville, KY is like.
Getting Started
Learn how to begin a stay at Valhalla Post Acute and what to pack.
Insurance & Billing
See which insurance plans and payment types we accept.
Healthcare Services
Learn about therapy and medications, and when you’ll see a doctor.
Amenities
See what activities and dining are like at Valhalla Post Acute.
Visitor Policies
Find out how visiting works at Valhalla Post Acute.
Questions & Safety
Learn how we protect residents and staff from infection.
Getting Started
I’m interested. What are the next steps?
Call us to talk by phone or set up a video chat. We’d love to get to know you, answer your questions, and introduce you to a few members of our team.
What type of clothing items should I bring?
Bring a pair of comfortable shoes and at least seven days’ worth of comfortable clothing, including pajamas and undergarments.
Can I bring personal belongings?
Yes. We encourage you to bring personal items like family photos, blankets, and decorative items, or anything else that will make your stay more comfortable.
Insurance & Billing
What insurances do you accept?
We accept private pay, all PPOs, and a wide range of HMOs, including Anthem, Humana, Medicare, Tricare, Cigna, Aetna, and United Healthcare. Our insurance experts can explain your plan benefits.
How do I pay my bill?
To pay your bill, visit our Online Bill Pay page or give us a call.
Healthcare Services
Do you offer short-term rehabilitation?
Yes. Physical, occupational, and speech therapy is available seven days a week, under the guidance of licensed experts. Your recovery and a quick return home are our top priority.
When will the doctor see me?
Doctors typically visit within 24 hours of admission. Your nurse will share any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients start rehab within 24 hours of admission, depending on their condition and when they arrive, and have therapy up to five times per week.
Do I need to bring in my medications?
No, unless we specifically ask you to. When you’re admitted, we order your medications through our off-site pharmacy and store them securely on-site.
How long is a typical stay?
Every case is different. Our interdisciplinary team of nurses, therapists, and dietitians reviews your progress weekly. The goal is for you to reach your highest level of independence.
Amenities
Are activities available?
Yes. We have daily activities for a wide variety of interests, and an activity calendar is posted in your room. Our Activities Director can tell you more.
What is your dining program like?
We have restaurant-style dining, with diets designed by our full-time, in-house registered dietitian.
Visitor Policies
What is your visitor policy?
Family and friends play a big part in our residents’ emotional and physical well-being. Call us for the most current information on visiting options.
Questions & Safety
How do you protect against COVID-19 and infection?
Our team is trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our infection prevention nurse keeps us current with prevention guidelines.